Giant Eagle Supermarket

The selection is decent and the staff is kind. Unfortunately I would rather drive further to go to most other locations. The main issue is limited self check out lanes for less items only, and long slow lines for the also limited employee run registers. It seems to me they just want people to use the thing you carry with you and scan as you go, but not everyone wants to do that. I wish they would focus on having more registers open, especially during peak times. I have spent nearly an hour waiting in line a few times, and over a half hour in line more often than not.

Two self checkouts open??? And a minimum of 10 items?? The point of self check out is to do it yourself faster and get in and get out. There’s usually express lanes for 12 items or less and then def checkouts at other stores. It goes off Everytime you place an item in bagging and can’t move bags over to keep scanning. Ridiculous. Cashiers so close together and backed up. Carts don’t fit and people can’t go around the way the self checkout is set up if you’re scanning out. Worst system and giant eagle I’ve been to. Lines backed up.. produce looks rotten and gross and everything is out of stock. Prices seem higher. Also everyone just seemed rude, even customers. Kids riding on a motorized cart…one sitting on standing behind..trying to fit through as their family rang out. Disappointed with this one.

This was my first time at this location and maybe my last. I usually shop at Walmart for my groceries when I am in Macedonia, but since I was ALREADY at Target (across the parking lot from this location), we stopped here to pick up some things. We got more items than we planned, and attempted to get through the self checkout quickly. The SCO kept malfunctioning and it took a lot longer than it should have. Suddenly, an employee rushes over to us screaming that we have too many items and THAT is why the SCO isn't working properly. Then she points to the tiny sign on the pole stating "10 items or less" while still screaming that we should be in the OTHER line (which is 20 items or less, but is NOT a self checkout). Mind you, the 20 items or less sign is huge compared to the sign where we are. You cannot see our sign until you are directly in front of it already scanning your items. Our last four items were bottled water packs and by this point a different employee came over and politely asked if she could help us by entering in the total quantity of water, so that we wouldn't have to keep scanning one pack multiple times (AND because they don't have a handheld scanner for larger items). We thanked her for her assistance and she apologized for the inconvenience. Most people who use the SCO just want to get in & out and want to avoid the sour attitudes that a lot of customer service workers seem to have since COVID. Proper signage and not screaming at us would have made this a better experience. This was the first time we had been to this location and assumed that it had the same amount of SCO lanes as other stores (at least two large order lanes and at least two smaller order lanes). We will stick to Market District in Solon from now on or go to Walmart when in Macedonia.

Just passing through the area and popped into this store to grab a few things. Had a very good first impression of the place. The store appeared clean, neat and orderly. Well stocked with a wide variety. The produce section had quite a broad selection of good looking fruits and vegetables. There's a nice, diner section with hot food, a salad bar, and a seating area. Staff were friendly and personable.